Refund policy
Refund Policy
At Glassivia, we want you to love your purchase. If you are not completely satisfied, we're here to help.
Returns
Due to the nature of skincare products and for hygiene and safety reasons, we are unable to accept returns of opened or used products.
To be eligible for a return, your item must be unused, unopened, and in its original packaging.
Return requests must be submitted within 14 days of receiving your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@glassivia.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
We will review your request and, if approved, provide a replacement or refund.
Refunds
Once your return request has been reviewed and approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items
We cannot accept returns or provide refunds for:
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Opened skincare products
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Used products
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Products damaged through misuse
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Change of mind purchases where the product has been opened or used
Shipping Costs
Original shipping costs are non-refundable unless the item is faulty, damaged, or sent in error.
Customers are responsible for return shipping costs unless otherwise agreed.
Contact Us
If you have any questions regarding your order or this Refund Policy, please contact us at: